Welcome to The House of Strategy! These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with The House of Strategy website (the "Service") operated by The House of Strategy ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our Service. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

 Services

The House of Strategy is a global marketing solutions agency specializing in marketing strategy consulting and graphic design. Our services are provided on an as-is basis and are subject to availability.

No Refunds Policy

We do not issue refunds for any services provided. All sales are final. By purchasing our services, you agree that you will not be entitled to a refund on our services. Our consulting services are billed hourly. If there is a discrepancy on more concrete services like graphic design, course planning, or web design please contact support email for next steps. 

Email Deliverability and Performance Metrics

We are not responsible for email deliverability, return on investment (ROI) on paid ad spend, nor do we guarantee performance metrics on any of our campaigns. We strive to provide the best possible outcomes, but results may vary based on numerous factors beyond our control.

Customer Service

If you have any questions or concerns about our services, you can contact our customer service team at support@thehouseofstrategy.co. We will do our best to address your inquiries promptly.

Feedback and Re-Engagement Policy

Clients are able to review deliverables via Loom for feedback management. Once a project is completed, clients have 7 days to review and provide feedback. After the 7-day period, any additional feedback or modifications will require a re-engagement fee.

#Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of The House of Strategy and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The House of Strategy.

Limitation of Liability

In no event shall The House of Strategy, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party. 

Indemnification

You agree to defend, indemnify, and hold harmless The House of Strategy and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Georgia without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms, please contact us at support@thehouseofstrategy.co.